This Privacy Policy explains exactly what personal information PMC Sialkot collects from registered players, how that data is used, who it may be shared with, and how it is kept secure on our platform.
Six things every PMC Sialkot player should know about how their personal information is collected, used and protected.
All personal information stored on PMC Sialkot systems is protected using industry-standard encryption. Your account credentials, CNIC details and payment records are never stored in plain text.
PMC Sialkot does not sell, rent or trade your personal information to third-party marketers. Your data is used solely to operate your account and improve your platform experience.
Payment information for JazzCash, Easypaisa, Raast and bank transfers is handled through secure channels. PMC Sialkot does not store full payment credentials on its own servers.
We only collect the information that is genuinely necessary to operate your account, verify your identity and process transactions. We do not collect data for the sake of it.
As a registered player you have the right to request access to the personal information we hold about you, to request corrections and, in certain circumstances, to request deletion of your data.
PMC Sialkot uses cookies to keep your session active, remember your preferences and analyse platform performance. We explain exactly what cookies are used and what they do in the Cookies section below.
This Privacy Policy applies to all users of the PMC Sialkot platform — whether you are browsing without an account or are a fully registered player making deposits and placing bets. By using the platform you acknowledge that you have read and understood this policy.
PMC Sialkot takes your privacy seriously. This document is written in plain language so that every player — not just legal professionals — can understand exactly what happens to their personal information. If anything here is unclear, you are welcome to contact the support team for clarification before providing any personal data.
This policy should be read alongside the Terms and Conditions and Responsible Gaming guidelines. Together these documents form the complete agreement governing your use of the PMC Sialkot platform. In the event of a conflict between this policy and the Terms and Conditions, the Terms and Conditions take precedence on matters of account use and gameplay.
This Privacy Policy covers the PMC Sialkot platform only. It does not apply to third-party payment processors — JazzCash, Easypaisa, Raast and banking partners have their own privacy policies that govern how they handle your data on their side of a transaction.
PMC Sialkot collects personal information in several ways — directly from you when you register and transact, automatically through platform usage, and from third-party identity verification services where applicable. Below is a breakdown of the categories of data we collect.
| Data Category | Examples | How Collected |
|---|---|---|
| Registration Details | Full name, date of birth, email address, phone number | Provided by you at signup |
| Identity Documents | CNIC number, copy of government-issued ID | Submitted during KYC verification |
| Payment Information | JazzCash / Easypaisa account reference, bank account details | Provided when depositing or withdrawing |
| Transaction Records | Deposit and withdrawal history, amounts, timestamps | Generated automatically through platform use |
| Gaming Activity | Bet history, game sessions, wins and losses | Generated automatically through platform use |
| Device & Technical Data | IP address, browser type, device model, OS version | Collected automatically via session logs |
| Communication Records | Support tickets, chat logs, email correspondence | Created when you contact support |
We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming purposes. We do not collect information about your religious beliefs, political opinions or medical history unless you voluntarily disclose such information in a support communication.
Every piece of data PMC Sialkot collects has a specific purpose. We do not collect information speculatively. Below are the primary reasons your personal data is processed on our platform.
Your registration details are used to create and maintain your account, verify your identity at login, and ensure that only you can access your account balance and transaction history. Keeping this data accurate is essential to the security of your account.
Deposit and withdrawal transactions in PKR require your payment details to be processed correctly. Your transaction history is maintained as a record of all financial activity on your account, which both you and our support team can reference if a query arises.
Aggregated and anonymised usage data helps us understand how players navigate the platform, which games are most popular — including cricket betting during PSL season, slots, live casino and fish games — and where the platform experience can be improved. This analysis does not identify you personally.
We review gaming activity patterns to identify accounts that may be showing signs of problem gambling. This is done as part of our commitment to responsible gaming. Accounts flagged during this process may be contacted by the support team or have additional controls applied — this is done to protect the player, not as a punitive measure.
We are required to retain certain records for compliance and audit purposes. Transaction records, identity verification documents and communication logs may be retained for these reasons even after an account is closed.
When you contact the PMC Sialkot support team, the information you provide is used to investigate and resolve your query. Support communications are logged and may be reviewed for quality assurance purposes.
PMC Sialkot supports deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast instant transfers, direct bank transfers and Pakistani debit and credit cards. The handling of payment data follows strict security practices.
When you initiate a transaction, you provide payment credentials directly to the relevant payment processor — JazzCash, Easypaisa, your bank or card network — through their secure interface. PMC Sialkot does not store full payment credentials such as complete card numbers, mobile wallet PINs or internet banking passwords on its own servers.
What PMC Sialkot does retain is a transaction reference, the amount in PKR, the payment method used, and the date and time of the transaction. This information is held as part of your account's financial record and is used to resolve any payment disputes or discrepancies that may arise.
PMC Sialkot will never ask you to share your JazzCash PIN, Easypaisa password, internet banking login or card CVV through email, chat or any other channel. If anyone contacts you claiming to be PMC Sialkot support and asks for these details, do not provide them and report the contact to the support team immediately.
PMC Sialkot requires identity verification before processing a player's first withdrawal. This Know Your Customer (KYC) process is standard practice on gaming platforms and exists to protect players from fraud and to ensure account security.
The primary document accepted for identity verification is a valid Pakistani CNIC (Computerised National Identity Card). In some cases, a passport or other government-issued photo identification may be accepted. You may also be asked to provide a selfie or a short video to confirm that the document belongs to you.
Identity documents submitted for KYC are reviewed by the PMC Sialkot compliance team or a trusted third-party verification provider. Documents are stored securely and are not used for any purpose beyond identity verification and the legal obligations that require their retention. Identity documents are not shared with advertisers, marketing partners or unrelated third parties.
PMC Sialkot does not sell or rent your personal data to third parties. There are, however, limited circumstances under which your data may be shared with other parties. These are outlined below.
To complete deposit and withdrawal transactions, relevant transaction data is shared with the payment processor you have selected — such as JazzCash, Easypaisa or your bank. This sharing is strictly limited to what is necessary to complete the transaction.
If a third-party KYC provider is used to assist with identity verification, your submitted documents and basic registration details will be shared with that provider. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than the verification service they provide to PMC Sialkot.
In certain circumstances, PMC Sialkot may be required to share account information with relevant authorities in response to a valid legal request. We will only comply with such requests where we are legally obliged to do so, and we will not volunteer player data beyond what is specifically required.
Technical service providers — such as hosting infrastructure, platform analytics tools and customer support software — may process limited technical data as part of delivering their services to PMC Sialkot. All such providers are bound by data processing agreements that restrict their use of your data.
In all cases of data sharing, PMC Sialkot limits what is shared to the minimum necessary for the specific purpose. No third party receiving data from PMC Sialkot is permitted to use it for their own marketing or commercial purposes without your separate, explicit consent.
PMC Sialkot retains personal data for as long as your account is active and for a defined period after account closure. The retention period for each category of data is determined by the purpose for which it was collected and any applicable compliance obligations.
When data is no longer required and its retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
PMC Sialkot uses cookies — small text files stored on your device — to make the platform function correctly and to improve your experience. Cookies are not used to collect sensitive personal information and do not give us access to your device beyond what is described below.
These cookies are necessary for the platform to function. They maintain your login session, remember your language preferences and ensure that your account balance and game state are correctly loaded during your session. Disabling essential cookies will prevent the platform from working properly.
We use analytics tools to understand how players use the platform — which pages are visited most, how long sessions last and where players encounter difficulties. This data is aggregated and anonymised. It does not identify you personally and is used solely to improve the platform.
Security cookies help detect and prevent fraudulent activity by identifying unusual access patterns. They allow us to flag when an account appears to be accessed from an unfamiliar device or location, which is an important layer of account protection.
You can manage or disable cookies through your browser settings. Note that disabling cookies other than essential ones may affect some platform features but will not prevent you from accessing your account.
Protecting your account is a shared responsibility. PMC Sialkot puts technical security measures in place on our side — encryption, secure session management and fraud detection — but there are also steps you should take to keep your account secure.
PMC Sialkot will never ask for your password, your JazzCash PIN, your Easypaisa credentials or any other security credential through any communication channel. Any message asking for these details is not from us.
As a registered player on PMC Sialkot, you have rights over the personal data we hold about you. Below is a summary of those rights and how to exercise them.
You can request a summary of the personal data PMC Sialkot holds on your account. This includes your registration details, transaction history and any identity documents on file. Contact support to make an access request.
If any personal information on your account is inaccurate or out of date — for example, a change of phone number or email address — you can request that it be corrected. Some changes may require re-verification before they take effect.
In certain circumstances, you may request the deletion of personal data that is no longer necessary for the purposes for which it was collected. Note that some data — particularly financial transaction records — must be retained for compliance reasons and cannot be deleted on request.
You may request that we restrict processing of your data in certain situations, for example if you dispute the accuracy of data we hold and want us to pause processing while we verify it.
To exercise any of these rights, contact the PMC Sialkot support team at the email address shown in the Contact section below. We will respond to data rights requests within a reasonable timeframe.
PMC Sialkot is strictly for adults aged 18 and above. The platform does not knowingly collect personal information from anyone under the age of 18. If it comes to our attention that a minor has registered an account or provided personal data, that account will be closed immediately and any data collected will be deleted.
If you believe a minor has accessed the platform or created an account using your details or any other means, please contact the support team immediately so the situation can be addressed without delay.
For broader guidance on protecting minors from online gaming platforms, refer to the Responsible Gaming page, which includes advice on account security and preventing access by underage family members.
PMC Sialkot may update this Privacy Policy from time to time to reflect changes in platform operations, applicable standards or best practices. When significant changes are made, registered players will be notified via the email address on their account or through a notice displayed on the platform.
The date at the top of this page shows when the current version of the policy was last updated. We encourage you to review the Privacy Policy periodically. Continued use of the platform after notification of an update constitutes acceptance of the revised policy.
If you disagree with any changes made to this Privacy Policy, you should stop using the platform and contact support to arrange account closure and a summary of data held.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the PMC Sialkot support team is here to help. Please provide as much detail as possible in your query so we can respond promptly and accurately.
Email: [email protected]
Please include your registered account username and mark your subject line as "Privacy Query" or "Data Request" so it can be directed to the right team member. We aim to respond to all privacy-related queries as quickly as possible during support operating hours.
For questions about account rules and gameplay, refer to the Terms and Conditions. For information on setting limits and playing safely, visit the Responsible Gaming page.
Now you know exactly how your data is handled. Join a platform that takes privacy seriously — register your free account, deposit in PKR and start playing live casino, cricket betting, slots and more.